
Frequently Asked Questions
What is the difference between a Heat Pump Tumble Dryer and a conventional dryer?
What is the difference between a Heat Pump Tumble Dryer and a conventional dryer?
A Heat Pump Tumble Dryer works in a closed loop, recycling warm air through a heat exchanger rather than venting it outside or using a high-temperature element. This generally means lower energy use per cycle. It also removes the need for an external duct, which makes it suitable for flats and rooms without access to an outside wall.
Does a Heat Pump Tumble Dryer need to be connected to a water drain?
Does a Heat Pump Tumble Dryer need to be connected to a water drain?
Most Heat Pump Tumble Dryers collect condensed moisture in an internal tank that you empty manually after each cycle. Many models also have an option to connect a drain hose so the water removes itself automatically. Which method you use depends on the model and where you install it. Check the product listing for the specific unit you are considering.
What is the difference between a Compressor Dehumidifier and a desiccant dehumidifier?
What is the difference between a Compressor Dehumidifier and a desiccant dehumidifier?
A Compressor Dehumidifier condenses moisture by passing air over a cold coil — it is efficient in rooms held at a normal indoor temperature. A desiccant dehumidifier removes moisture by drawing it into an absorbent material and works more consistently in cooler conditions. Both types are available across the Dehumidifiers and Compressor Dehumidifiers collections on this site.
Which type of dehumidifier is better for a garage or unheated space?
Which type of dehumidifier is better for a garage or unheated space?
For spaces that are not regularly heated — a garage, loft room or outbuilding — a desiccant model from the Dehumidifiers collection is usually the more practical choice. Desiccant units continue to extract moisture effectively at lower ambient temperatures, whereas Compressor Dehumidifiers are at their most efficient in rooms that stay consistently warm throughout the year.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Orders are processed within 1–2 working days. If you need to make a change, contact us as soon as possible at info@wikakerzen.de or by phone on +447904501996 (Monday to Saturday, 9 am to 6 pm). We will do what we can before dispatch, though we cannot guarantee amendments once an order has moved into processing.
Where do you ship and how long does it take?
Where do you ship and how long does it take?
We ship to the United Kingdom. Free delivery on all orders to the UK. Processing time: 1–2 working days. Total delivery time: usually 4–7 working days.
Do you ship internationally?
Do you ship internationally?
We currently ship to the United Kingdom. Orders to other countries can't be placed at the moment.
What is your return policy?
What is your return policy?
You can return items within 30 days of delivery. Return shipping is free. Refunds are processed within 14 days after we receive the return. Full details are in our return policy.
How can I track my order?
How can I track my order?
When your order ships, we email you a shipping confirmation. You can also check the status on our Track order page.
How can I contact you?
How can I contact you?
Email info@wikakerzen.de or call +447904501996 (Mon–Sat, 9 AM–6 PM). You can also use our contact form.



