FAQ
Orders & Delivery
How long does delivery take?
We pack and ship your order within 1–2 working days; most orders arrive 4–7 working days after you order. When your order ships, we email you a shipping confirmation (with tracking details when the carrier provides them).
When does my order ship?
Orders placed before 14:00 UK time, Monday to Saturday, start processing the same working day. Later orders start the next working day.
How much is shipping?
Free on every order within the United Kingdom.
Do you ship internationally?
We ship to the United Kingdom only. Orders to other countries can't be placed at the moment.
Can I track my order?
When your order ships, we email you a shipping confirmation (with tracking details when the carrier provides them).
Can I cancel my order?
To change or cancel an order, contact us as soon as possible at info@wikakerzen.de. You can also cancel after delivery: you have 14 days from the day you receive your order (see our Returns & Refunds policy).
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay and Google Pay.
Is my purchase secure?
Payments run through our checkout over an encrypted (SSL) connection, and card payments are processed by Stripe. We never see or store your full card number.
Do you charge VAT?
Our prices include VAT where it applies. Any delivery charge is shown before you pay.
Returns & Refunds
Can I return items?
You can cancel most orders within 14 days of delivery without giving a reason, and we also accept returns within 30 days of delivery. Our Returns & Refunds policy explains how.
My item arrived damaged or defective — what do I do?
If an item arrives damaged, defective, or incorrect, email us at info@wikakerzen.de — ideally with photos and your order number. We'll arrange a replacement or refund. See our Refund & Returns policy for details.
How do I exchange an item?
To exchange an item for a different one, just email us. The process works like a return — see our Refund & Returns policy for the details.
How do refunds work?
Once your return reaches us, we refund you within 14 days, to your original payment method. Depending on your bank, it can take a few additional working days to appear on your statement.
Is there a warranty on the products?
Under the Consumer Rights Act 2015, the goods you buy must be of satisfactory quality, as described and fit for purpose. This is in addition to any manufacturer warranty and does not affect your statutory rights.
Contact & Support
How do I reach customer service?
Email info@wikakerzen.de or call +447904501996. Our hours are Mon–Sat, 9 AM–6 PM.